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In order to give you the very best in medical care, Parkview Medical Group maintains the following policies. We appreciate your cooperation in helping us help you. We hope this will clarify any questions that you may have. After reading them, should you have additional questions, we would be pleased to answer them. Please feel free to contact our practice manager at (301) 663-3137.

 

New Patient Policy

To provide comprehensive care, we require our new patients to provide copies of their records from their previous physician/healthcare facility. Because failure to provide that information could result in misdiagnosis or treatment issues, we reserve the right to refuse treatment/dismiss you from our care without it. Click here for a form to complete and send to your previous physician to request those records.

 		 You will also be required to complete our PATIENT HISTORY QUESTIONNAIRE and PATIENT REGISTRATION FORM so we have the information we need to evaluate/manage your health care and process your insurance claims/billing. You may complete/print these forms on your computer and bring them with you, or you can come 15 minutes prior to your appointment time to complete them in the office.

Please be sure to keep your first appointment. If you cancel or fail to show up for that appointment, we will not reschedule it.

 

 

Payment Policy
Parkview Medical Group appreciates your prompt payment. We offer the following payment guidelines to help us maintain our efficiency and quality of service.

Payment is expected at the time of service unless prior arrangements have been made with our billing department. If you have an insurance co-payment, co-insurance or deductible, we require that you pay it at the time of service. This is also a requirement of your insurance policy. Your failure to do so may negate our ability to provide service in the future.

 

Prompt payment is required for any personal balances on accounts. If you are not able to pay your balance in full following insurance payment, you must contact the billing office for payment arrangements.

If you have a delinquent account, we may not provide service until payment is made in full.

For a quick response regarding additional information or if you have questions for our billing department, Click Here to send an e-mail or call 301-663-7833.

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Missed Appointments
If you cannot keep an appointment, we require at least 24 hours notice to cancel. This gives other patients an opportunity to be seen during that time.

A missed appointment is defined as any appointment for which a patient does not provide 24 hours’ notice of cancellation/rescheduling or simply does not show up for an appointment. This applies to all appointments, including same-day appointments.

If you fail to keep your new-patient appointment, we will not reschedule. All missed appointments will result in a $25.00 charge.

If our agreement with your insurance company contains a clause wherein we cannot charge you for missed appointments, you may be dismissed after a second missed appointment.

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Prescription Refill Policy

Prescriptions should be refilled during your office visits; however, there will be times when you will need refill orders in between visits. When that is the case, you must contact the pharmacy where your prescription was filled and ask them to fax a refill order to us. This prevents errors! Refills will only be approved if you have been seen in our office within the protocol for that particular medication. (For example, patients with asthma must be seen every 3-6 months to continue to receive their refills.) If you have not met this protocol, we may deny the refill or approve only a limited refill and you will have to make an appointment to be seen for a follow-up. We will not phone in prescriptions for antibiotics without an office visit.

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Referral Policy

As your Primary Care Physician, your medical plan requires that all of your medical care to be coordinated through our office. If our staff can treat your medical condition, we will do so. If not, we will refer you to a specialist. The following referral policies are currently in effect and will be adhered to:
  • When we refer you to a specialist, we rely on the information given to us by the insurance companies to make sure you are sent to a specialist who participates with your plan. However, it is ultimately YOUR responsibility to (1) know whether you will require a referral and to request the same, (2) verify that the specialist participates with your plan by contacting your insurance carrier prior to your appointment.
  • We require 48 hours’ advance notice to
    process your referral.
  • There will be no out-of-plan referrals or exceptions made for any insurance unless it is a medical emergency.
  • Under no circumstances will a referral be back-dated for services that were already rendered.
  • Note: MDIPA and Optimum Choice and Maryland Physician’s Care do not need referrals for routine eye care.
  • ER visits must be reported to your Primary Care Physician’s office within 48 hours of the visit. Failure to do so may mean that you will be billed for the visit.
  • All ER visits require a follow-up in the office to obtain referrals to specialists, with the exception of cardiology and global fracture care.
  • Referrals may be picked up, faxed to the specialist or mailed. Phone in requests for new referrals will not be accepted.
  • Patients may not self-refer to another physician unless permitted by their insurance company.
  • Referrals are prepared for patients who have established care with Parkview Medical Group only.

For additional information or to request a referral, please call 301-663-3137 and choose option 4.

(Because our e-mail is not considered secure by HIPAA regulations, at this time we cannot accept e-mail requests for referrals due to the confidential nature of the information needed to process a referral.)

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Allergy Shot Policy

The staff of providers at Parkview Medical Group are happy to administer your allergy shots during the scheduled allergy shot hours. However, we require that you read and follow these guidelines.

Receive your allergy injections on time. When you don't receive your injections on schedule, you may experience a delay as we must call your allergist for dosage recommendations. .

If we have ordered new serum, call before coming in for your injection. We have no control over how long it takes for your serum to arrive. Calling ahead could save time and an unnecessary trip into the office if your serum hasn't arrived.

Bring a copy of your injection schedule. This applies only to patients who receive their shots at another physician's office besides Parkview Medical Group. If you don't arrive with this, you may experience a delay as we must call your allergist for dosage instructions.

Arrive only during the following times for shots:
Monday through Friday:
8 a.m. - Noon, 1:30 - 4 p.m.,
Monday through Thursday:
5:30 - 7:30 p.m.

 These are the only times allergy shots are given. Please understand that we are trying very hard to serve patients who have scheduled appointments, and we will do our best to serve you in a timely manner, but patients with appointments will be treated first. Please advise the receptionist if you have waited longer than 30 minutes for your injection.
Minors must be accompanied by a parent or legal guardian.

Staying 30 minutes after injections: Patients receiving allergy injections are required to wait for 30 minutes in the lobby after receiving the injection. Prior to leaving, all patients must check with/show their arm to a nurse. Parkview Medical Group will not be held responsible if you choose to leave before 30 minutes has passed or without having your injection site checked by a nurse.

If you fail to follow this policy, we reserve the right to refuse to provide your allergy treatment in the future.

 

 

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